| Course |
Brief Outline |
When |
| Assertiveness (2 Days) |
This programme explores what true assertiveness means and provides practical directions for its development. |
January 30th & 31st 2008
February 18th & 19th 2008
March 12th & 13th 2008
April 14th & 15th 2008
May 20th & 21st 2008
June 16th & 17th 2008
July 16th & 17 2008
August 18th & 19th 2008
September 17th & 18th 2008
October 13th & 14th 2008
November 12th & 13th 2008
December 8th & 9th 2008
|
Managing Change
|
This programme provides participants with the understanding and skills necessary to provide support, direction and focus for people affected by change.
During the two days, participants will learn how to alleviate negative attitudes, foster a willing response to change and learn how to communicate in a manner that dispels rumour and creates trust
|
April 3rd & 4th 2008
July 29th & 30th 2008
October 27th & 28th 2008
|
| Managing People |
This programme is based on the proposition that people are naturally motivated and wish to excel. In our supervisory role, we either limit or encourage individuals in the pursuit of this excellence.
Participants will develop a greater understanding of their role and will have new skills to effectively manage people and to raise the level of their performance
|
February 27th & 28th 2008
April 21st & 22nd 2008
June 25th & 26th 2008
August 11th & 12th 2008
October 8th & 9th 2008
December 3rd & 4th 2008 |
Negotiating Skills
(2 Days) |
Participants will be provided with a blue print for effective negotiating which will achieve business success and cultivate long-term relationships built on trust. |
March 4th & 5th 2008
May 7th & 8th 2008
July 8th & 9th 2008
September 3th & 4th 2008
November 4th & 5th 2008 |
| Time & Priority Managment |
This one day programme examines what prevents us doing the right thing at the right time and how energy levels affect our efficient use of time. Participants will learn simple techniques to raise and maintain energy levels leading to greater focus and ability to prioritise. Participants will also examine the different levels of attention and how to improve memory and make the best use of our time. |
January 15th 2008
February 5th 2008
March 3rd 2008
April 2nd 2008
May 19th 2008
June 16th 2008
July 21st 2008
August 25th 2008
September 2nd 2008
October 23rd 2008
November 6th 2008
December 1st 2008 |
Presentation Skills
(2 Days) |
This programme will equip participants with the ability to present themselves with authority and confidence by examining voice projection, connecting with the audience, the power of persuasion, confidence and composure and some important dos and don’ts. |
February 25th & 26th 2008
April 23rd & 24th 2008
June 23rd & 24th 2008
August 13th & 14th 2008
October 6th & 7th 2008
December 2nd & 3rd 2008 |
| Problem Solving & Decision Making(2 Days) |
This course will increase our awareness of how the mind works and will enable us to appreciate the factors, which are conducive to clear and effective problem solving. |
March 25th & 26th 2008
May 14th & 15th 2008
July 22nd & 23rd 2008
September 22nd & 23rd 2008
November 17th & 18th 2008 |
Communication & Interpersonal Skills
(2 Days) |
Understand what real communication is and learn how to express yourself clearly and confidently. |
March 4th & 5th 2008
May 1st & 2nd 2008
July 9th & 10th 2008
September 8th & 9th 2008
November 5th & 6th 2008 |
Stress Elimination Part One
(2 Days) |
Highlights the myths about stress and shows that complete freedom from stress is a practical proposition. Participants will be provided with techniques which are natural, simple and easily applied. |
January 28th & 29th 2008
February 20th & 21st 2008
April 16th & 17th 2008
May 12th & 13th 2008
June 18th & 19th 2008
July 14th & 15th 2008
August 20th & 21st 2008
September 15th & 16th 2008
October 15th & 16th 2008
November 10th & 11th 2008
December 10th & 11th 2008 |
Stress Elimination Part Two
(2 Days) |
Examines in more depth the internal causes of stress and provides further directions and practices to assist with its elimination. |
February 11th & 12th 2008
April 28th & 29th 2008
June 23rd & 24th 2008
August 26th & 27th 2008
October 20th & 21st 2008
December 1st & 2nd 2008 |
Stress Elimination Refresher
|
The aim of the refresher day is to provide participants with an opportunity to re-connect with the principles, re-invigorate the practices and restore commitment to maintaining the discipline given on the original course.
In addition, further areas where stress is the common experience will be addressed, e.g. conflict, decision making, speech and fear.
|
February 4th 2008
March 3rd 2008
April 1st 2008
May 1st 2008
June 9th 2008
July 7th 2008
August 4th 2008
September 1st 2008
October 6th 2008
November 3rd 2008
December 1st 2008 |
Time & Self Management
(2 Days) |
Provides a real understanding of the obstacles to productivity and the efficient completion of tasks. |
February 4th & 5th 2008
April 23rd & 24th 2008
July 22nd & 23rd 2008
September 24th & 25th 2008
November 24th & 25th 2008
|
Leadership
(2 Days) |
Rediscover the principle of leadership and understand how these can be applied to effectively leading others. |
February 11th & 12th 2008
May 7th & 8th 2008
August 26th & 27th 2008
October 13th & 14th 2008 |
| Customer Service Excellence |
This programme will equip participants with a greater understanding of what excellent customer service is and provide them with the skills necessary for delivering this is a consistent and professional manner.
It demonstrates that true customer service is more than just techniques and shows how it brings satisfaction for themselves and the customer, and success for whole organisation.
|
February 6th & 7th 2008
April 3rd & 4th 2008
July 1st & 2nd 2008
September 24th & 25th 2008
November 19th & 20th 2008 |
| Influencing Skills |
This programme examines the influence we have on people and events and highlights the factors and behaviours which determine our success in this area.
During the two days, participants will learn how to create strong relationships built on trust, how to dissolve opposition and resistance to change and how to communicate in a manner that inspires and motivates.
|
February 13th & 14th 2008
April 3rd & 4th 2008
August 3rd & 4th 2008
November 24th & 25th 2008 |
| Meeting Facilitation Skills |
This programme explores the principles governing facilitation and provides participants with an understanding of the role of the facilitator and the facilitation process itself.
During the two days, participants will learn the essential communication skills for facilitation, the pivotal importance of impartiality, how to encourage full participation and maintain focus on the objective
|
February 25th & 26th 2008
April 1st & 2nd 2008
July 3rd & 4th 2008
October 15th & 16th 2008
December 8th & 9th 2008 |
| Coaching for Managers |
Coaching is an essential competency for managers and for those who are responsible for staff development. The programme examines the essential cornerstones of coaching and provides insight into the coach-coachee relationship. Participants will explore the qualities and skills necessary to be a successful coach and be provided with directions for their development. |
March 10th & 11th 2008
May 1st & 2nd 2008
July 7th & 8th 2008
September 10th & 11th 2008
November 3rd & 4th 2008 |
